Shipping

For mainland Northern and Central Italy, once the courier collects the shipment from our Varese location, the package will be out for delivery by the next business day (24hr).

For Southern Italy, Sicily, and Sardinia, once collected, the package will be out for delivery within the next 2 business days (48hr).

For smaller islands, remote areas, and hard-to-reach locations, once collected, the package will be out for delivery within the next 2/3 business days (48/72hr).

If one or more of the items ordered are not immediately available at our location, you will be contacted and informed about the delivery times.

Deliveries will be made only on business days. No deliveries or shipments will be made on Saturdays, Sundays, or during any public holidays.

Shipping time varies depending on the destination and shipping method.

We use various shipping methods (Expedited, Standard, Express Saver, Express), selected based on the most cost-effective solution or according to the customer’s needs.

When your order ships, a number will be generated that allows you to track the shipment: the Tracking Number.

Enter it on our shipment tracking page by clicking the button below, or on the carrier’s website in the search section, to check the progress and status of your shipment.

You can also monitor your shipments even more easily and quickly thanks to the notifications our system automatically sends to the email address you provided when placing your order.

These notification emails will always include the Tracking Number for your shipment and information on its progress. This way, you will always stay updated on the status of your package.

Depending on the carrier and delivery area, 1 to 3 delivery attempts may be made.

If there is a Service Point in your area, after the first unsuccessful delivery attempt, the package may be dropped off at the Service Point, where you can pick it up yourself.

The package can be conveniently collected from the Service Point for the next 5 business days by presenting a valid ID.

The name and address of any Service Point, along with pickup instructions, will always be automatically sent to you by email.

If there are no Service Points in your area, and after the second or third unsuccessful delivery attempt, the shipment will be held at the nearest branch and will then be returned to the sender (us). 

This process involves additional costs, which will be charged to you.

At each unsuccessful step, a notification will be sent to your email address to inform you of the failed delivery. If necessary, the customer is asked to contact the carrier directly to arrange delivery of the products.

In the event of delivery of a damaged package or signs of tampering, the customer is responsible for checking the condition of the shipment and informing the carrier, who must make a specific note of it, of the Acceptance with Reservation for Inspection. Without a Reservation, our company and the carrier are released from any liability for transport with regard to damage or missing items.