Klarna F.A.Q.

Frequently asked questions about the "Pay in 3 installments without interest" option

Who is Klarna?

Klarna is a Swedish payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for more than 200,000 online stores. To date, more than 85 million customers worldwide have relied on Klarna for their payments.

How does the "Pay in 3 installments without interest" option work?

"Pay in 3 installments without interest" allows you to spread the cost of your purchase into 3 equal payments. Payments for each installment will be automatically charged to the debit or credit card indicated at the time of payment. The first installment will be charged when the order is confirmed by DEEP BLUE and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

Who is eligible for the option "Pay in 3 installments without interest?"

You must be at least 18 years old to use the "Pay in 3 installments without interest" option. Although the "Pay in 3 installments without interest"" option is widely advertised, it is subject to the user's financial circumstances. By choosing to take advantage of the "Pay in 3 installments without interest"" option, our analysis will not affect the user's credit rating.

How can you increase the chances of being accepted for the "Pay in 3 installments without interest" option?

Klarna is unique in offering the "Pay in 3 installments without interest"" option based on a number of factors such as order value, order history, and item availability. If you are over the age of 18, you can increase your chances of taking advantage of the "Pay in 3 installments without interest"" option by ensuring that you provide your full name and an accurate address, as well as use your registered billing address for shipping. All orders are reviewed individually. Just because you have taken advantage of the "Pay in 3 installments without interest" option previously does not mean that you will be offered to take advantage of it for every order; and, if you have been denied the option previously, it does not mean that it will be denied for all future orders.

What must the user provide when making a purchase?

If you wish to make a purchase with Klarna using the "Pay in 3 installments without interest" option, you will need to provide your phone number, email address, current billing address, and debit or credit card number. The cell phone number is needed in case we need to contact you. All communications will be sent via email. It is very important that we are provided with the correct information, because otherwise the payment schedule and any order updates may not arrive.

Will a credit search be conducted against the user?

Klarna may conduct so-called undocumented inquiries (or soft credit searches) that have no effect on your credit score and are visible only to you and Klarna, but are not visible to other lenders. Neither Klarna nor DEEP BLUE conducts credit searches against the user that could affect the user's credit score.

Why is the "Pay in 3 installments without interest" option not accessible to everyone?

Although the "Pay in 3 installments without interest" option is widely advertised, it is not always available to everyone. The "Pay in 3 installments without interest" option is automatically generated by algorithms that depend on a number of factors including address, cardholder information, order total, online store, previous order history, and item availability.

What payment options are available with Klarna?

Payments for the "Pay in 3 installments without interest" option will be automatically charged to the debit or credit card indicated at the time of payment. The first payment will be charged when the order is confirmed. The second and third installments will be charged 30 and 60 days after the first installment, respectively. You can always monitor your payment schedule in the Klarna app.

What happens if you cancel or return the order?

As soon as DEEP BLUE accepts the cancellation or return, Klarna will cancel any future scheduled payments while also refunding any amount due. The return will be immediately visible in the Klarna app.

What happens if you do not pay for the order?

Klarna will attempt to charge the payment for "Pay in 3 installments without interest" at DEEP BLUE to the debit or credit card indicated at the time of payment. If the payment cannot be charged on the due date, Klarna will make a second attempt to automatically charge the payment two days later. If this attempt is unsuccessful, Klarna will issue a statement for the entire outstanding amount, which will become payable 15 days later. Klarna will notify you when the payment is due two days before attempting to collect it, and you will always be able to monitor the due date in the Klarna application. If you do not pay on time using the "Pay in 3 installments without interest" option, your credit score will not be impacted.

The user was asked to go to the Klarna site. Is this correct?

You can view all Klarna purchases and payment schedule in the Klarna app or by logging on to Klarna.com/uk.

Is the user's payment information secure?

Payment data is securely processed by Klarna. No card data is transferred or retained by DEEP BLUE. All transactions take place with connections made secure by the latest industry security protocols.

Is it possible to pay before the due date?

Yes. Simply go to the Klarnba app or log on to the Klarna.com/uk website and pay in advance.

Was the payment successful?

Klarna will send an email notification and a push notification from the Klarna app when a payment is due and when it has been successfully collected, or in the unlikely event that the payment has failed. If a payment has been made but no payment confirmation has arrived, you will always be able to check the status of your order and payments in the Klarna app or by accessing the website at www.klarna.com/uk

What happens to the user's statement after the goods are returned?

Once DEEP BLUE has received the return (partial or total) and you have received confirmation of receipt, Klarna will send a statement with an updated payment schedule in the case of a partial return. With a total return of goods, we will refund all collected payments and cancel all future scheduled payments. Users will always be able to monitor the status of their order in the Klarna app.

The user has received the statement but has not yet received the goods.

In the event that the goods have not yet been received, call DEEP BLUE to check the status of your order and its delivery. You can also contact Klarna Customer Service so that we can postpone the payment due date or put the order on hold in the Klarna app pending delivery.

The user has cancelled their order. How long will it take before I receive a refund?

As soon as the store has registered the cancellation or return, the refund will be processed within 5-7 business days.

The user has asked for a refund, how will it be made?

Refunds will be made to the debit or credit card that was originally given at checkout.

The user did not receive any emails regarding his or her account statement or payment information.

You can access the Klarna app or the website www.klarna.com/uk, where you will be able to find all orders and scheduled payment information.

How can Klarna be contacted for further concerns about payments?

See the Klarna app or the Klarna Customer Service page for a complete list of frequently asked questions, phone contact information, and live chat.